Terms of service

1. Who these terms are between

These terms are a contract between SKULayer Ltd, a company registered in England and Wales, company number 17333273 (hello@skulayer.com), and the business on whose behalf a SKULayer account is created. SKULayer is a service for businesses, whether you run your own store or manage catalogues for clients; by creating an account you confirm you are acting in the course of business.

2. The service

SKULayer ingests product feeds you connect, audits them, applies the transformation rules you configure, and serves compiled versions to advertising channels via delivery URLs. We add features and improve the service continually; we will not remove core functionality you are paying for without reasonable notice.

3. Your account

• Keep your sign-in credentials confidential; you are responsible for activity under your account.
• Provide accurate account information and keep it current.
• Workspace roles (owner, admin, member) control what each user can do; the workspace owner controls billing.

4. Plans, trials, and billing

• Every plan starts with a 14-day free trial. Card details are collected at checkout and nothing is charged until the trial ends. Cancel before the trial ends and you pay nothing.
• Subscriptions are monthly, billed by Stripe, with no minimum term. Current prices are on the pricing page; VAT is not currently charged.
• Each plan carries limits (SKUs processed, feeds, clients, refresh frequency) enforced by the service. Pro and Agency plans may add SKU capacity packs from the account page.
• We will give at least 30 days' notice before any price increase takes effect on your subscription.

5. Cancellation and refunds

Cancel any time from the billing portal on your account page. Your plan runs to the end of the period you have paid for and does not renew. The detail, including how we handle billing errors, is in the refund and cancellation policy.

6. Your data

You own the feed data you connect and the rules you build. You grant us the licence needed to process that data to provide the service: fetching, auditing, transforming, storing, and serving it to the channels you configure. We do not sell your data and we do not use it to train AI models. How we handle personal data is set out in the privacy policy. Agency workspaces are responsible for having the right to process their clients' data.

7. Acceptable use

• Connect only data you have the right to use.
• No unlawful, infringing, or malicious content in feeds.
• No attempts to probe, bypass, or breach workspace isolation, rate limits, or plan limits.
• No reverse engineering or automated scraping of the service outside documented interfaces.

We may suspend accounts that put the service or other customers at risk, and will tell you why when we do.

8. Availability

We build for reliability: feed processing is durable and retries itself, and an in-flight run never affects a live delivery URL. The service is nevertheless provided without a guaranteed uptime level, and brief maintenance windows may occur.

9. Intellectual property

We own the SKULayer platform, brand, and software. If you send us feedback or suggestions, we may use them to improve the service without obligation to you.

10. Liability

Nothing in these terms excludes liability that cannot lawfully be excluded. Otherwise, our total liability arising out of the service in any 12-month period is capped at the fees you paid us in that period, and neither party is liable for indirect or consequential losses, including lost profits or lost advertising performance. Your channels' decisions (approvals, disapprovals, account actions by Google, Meta, or others) remain between you and those platforms.

11. Ending the contract

You can stop using the service and cancel at any time. We may terminate accounts for material breach of these terms if the breach is not fixed within 14 days of us pointing it out (or immediately for serious misuse). After termination, delivery URLs stop serving and stored data is deleted in line with the privacy policy.

12. Changes and governing law

If we change these terms materially we will give notice by email or in the product before the change applies. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.